Best Auto Repair, Indianapolis

CONTACT US
  • 317-530-3049

  • 7320 North Keystone Avenue
    Indianapolis, IN 46240

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 7:30AM - 6:00PM
    Tue 7:30AM - 6:00PM
  • Wed 7:30AM - 6:00PM
    Thu 7:30AM - 6:00PM
  • Fri 7:30AM - 6:00PM
    Sat Closed
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 317-530-3049 or make an appointment online!

What People Say About Us

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    , 06/18/2020

    Chris and crew were great to work with! I will be bringing my trucks back here from now on.

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    Phenomenal technicians and phenomenal management at Indy truck and auto repair! 10/10 would recommend!

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    Great service and they get things done when they say they are going to be done!

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    Straight to the point & quick service. Reasonable prices.

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    Great - friendly staff. Excellent work.

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    Excellent service and communication. They understand how to do good and honest business. I recommend them for any auto or truck repair and regular maintenance.

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    Excellent customer service. Thank you so much

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    I live in Noblesville and have been taking my car to Chris for now over 6 years. He was at a former business in Fishers and has met and exceeded my expectations for service 100% of the time. I would echo that he is accessible and a wonderful communicator in everything he does. He has never upsold or forced us to buy a service or part that wasn't absolutely necessary at the time of service. Whether its a small task like an oil change or a flat tire or even a checkup I go out of my way to see Chris as I know it will be done right and I know he will be honest in everything he does.

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    I have nothing but great things to say about this business and my experience. The Owner (Chris P) is extremely honest, is cheaper than most dealerships or other Auto repair businesses, and is flexible in working you in his schedule based on your availability. We have been doing business solely with Chris for many years and send our friends, my family, and any one that asks where I go to get work done to him. I have high mileage cars (90K and 180K) and Chris always recommends only what I need and has actually talked me out of doing a repair/preventative in the past. I drive 30 minutes to his shop because I trust him and he continues to prove that with every interaction.

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    Thanks Chris for doing a great job fixing my van. I recommend your shop to everyone who wants great service and fair treatment...especially to seniors like myself! Keep up the great work Chris

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    When working out of town we had a company vehicle break down. Luckily, we found Indy Truck and Auto Repair nearby with incredible reviews that are nothing but the truth. We had kind, professional service at a great price with great communication. Highly recommend!!

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    I highly recommend Indy Truck & Auto Repair for friendly, honest, and quick service. Chris runs house upfront and is as straightforward and down to earth as they come. Chris was pleasure to work with and remembered my call for information from a week prior. He almost made having car trouble fun. They were able to make my repair the same day I came in without an appointment, but were also transparent that it depended on when the part delivery came. I'll definitely send any family or friends here if they need car help in the future. Also note: this is a great place to take Hyundai's based on their professional experience

Call us for service: 317-530-3049

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